ANALISIS FAKTOR KUALITAS LAYANAN ADMINISTRASI AKADEMIK DALAM MEMBERIKAN KEPUASAN KEPADA MAHASISWA DI FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MERCU BUANA JAKARTA

Asih, Daru (2012) ANALISIS FAKTOR KUALITAS LAYANAN ADMINISTRASI AKADEMIK DALAM MEMBERIKAN KEPUASAN KEPADA MAHASISWA DI FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MERCU BUANA JAKARTA. SEMINAR NASIONAL DAN CALL FOR PAPERS . ISSN 978-979-3649-65-8

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Abstract

This research is purposed to analys the service quality of academic administration at Economy and Business Faculty of Mercu Buana University. The sampling method is convenience sampling of non probability sampling methods. Total of sample is 193 respondents and factor analysis is used to analys the data. There are some factors related with the service quality: technical quality, functional quality and employee commitment.

Item Type:	Article
Uncontrolled Keywords:	technical quality, functional quality and employee commitment.
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / Institution:
Depositing User:	User Proceeding
Date Deposited:	04 Jul 2012 03:13
Last Modified:	05 Jul 2012 04:08
URI:	https://eprints.unisbank.ac.id/id/eprint/189

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