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ANALISIS KUALITAS PENYELENGGARAAN PENDIDIKAN DI INSTITUT MANAJEMEN TELKOM MENURUT PERSEPSI MAHASISWA TAHUN 2012

Wahyuningtyas, Ratri (2012) ANALISIS KUALITAS PENYELENGGARAAN PENDIDIKAN DI INSTITUT MANAJEMEN TELKOM MENURUT PERSEPSI MAHASISWA TAHUN 2012. SEMINAR NASIONAL DAN CALL FOR PAPERS . ISSN 978-979-3649-65-8

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Abstract

Education quality improvement is an integration process with human resources quality improvement. Education quality improvement that consist of human resources, infrastructure, curriculum, learning method, etc are important necessity for institution to compete with another educational institution. It is to be a duty for each institution to maintain and increase their quality. This research use survey and descriptive method. Operational Variables consist of Reliability (X1), Responsiveness (X2), Assurance (X3), Tangible (X4) and Emphaty (X5). We use Likert as scale of quetionaire. We use total sampling as a sampling technique. Result from data processing show that communication study programme get the worst mark with 65,83%. Final result for all of study programme is 67,62%. One item that must be concerned is managing student complain because in every study programme just get mark with range 52% - 68%. The suggestion for institution are solve the problem based on priority, so the using of resources more effective. Institution is also suggested to control the quality periodically.

Item Type: Article
Uncontrolled Keywords: quality, education, student
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Institution:
Depositing User: User Proceeding
Date Deposited: 04 Jul 2012 03:50
Last Modified: 05 Jul 2012 04:17
URI: https://eprints.unisbank.ac.id/id/eprint/197

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